How long should a guest at the drive-thru speaker wait to be greeted?

A guest at the drive-thru speaker should ideally be greeted in less than 5 seconds to ensure a positive customer experience. Quick acknowledgment is critical in fast food environments, as it sets the tone for service and reflects efficiency. Waiting for more than 5 seconds could lead to frustration for the guest, as it may suggest that their order is not a priority or that the service is slow. This prompt greeting helps in creating a feeling of attentiveness and responsiveness, which are essential elements in the fast-paced drive-thru atmosphere. Timely engagement also encourages customers to place their orders swiftly, contributing to a smoother workflow for both the staff and the customers.