What action should you take when you receive a large bill from a guest?

When you receive a large bill from a guest, taking it to the Manager on Duty (MOD) is the most appropriate action. This ensures that the situation is handled efficiently and professionally. The MOD usually has the authority and resources to address billing discrepancies or disputes, negotiate on behalf of the establishment, and offer solutions that adhere to company policies.

Handling such matters without the manager's oversight could lead to miscommunication or mishandling of the situation, which might escalate customer dissatisfaction. The MOD can also provide a broader perspective on company practices and procedures that must be followed in these instances. This approach not only protects the interests of the guest and the establishment but also maintains a level of professionalism and authority in routine operations.

Ignoring the bill would not address the issue at hand and could lead to further complications, while asking the guest to pay immediately can come across as abrupt and may not resolve any underlying concerns regarding the charges. Resolving it yourself might be tempting, but without the proper authority or context, it may lead to unauthorized adjustments or misunderstandings.